Question 1

How long will it take to ship my order?

Accepted Answer

We ship across the globe. All domestic and international orders take approximately 7-15 business days to be shipped and delivered from the date of order receipt. These delivery times are subject to location, distance and our logistics partners.
Please note: The delivery time of customised orders may vary. The customer will be informed about the same at the time of placing the order.

Question 2

How much will shipping cost?

Accepted Answer

Domestic orders: Enjoy free shipping in India. No COD option available.
International orders: Shipping is chargeable on international orders. To place an order please write to us at kachatankaclothing@gmail.com
Once the order is confirmed from your end (over email) our team will revert back to you with a confirmation email including the shipping charges.

Question 3

Could I change the shipping address of the order?

Accepted Answer

Shipping details can be edited before your order is billed or shipped. However, all changes must be emailed within 24 hours of placing an order online.

Question 4

What if I am not home when the package is delivered?

Accepted Answer

Our delivery agents will attempt to deliver the package three times before it is returned to us. Please provide your complete & accurate address including zip code and mobile number to ensure a seamless and quick delivery.

Question 5

What happens once I place an order?

Accepted Answer

Once an order is placed and confirmed, you will receive order related emails in two stages:
An order confirmation email once you place the order.
A shipment email once the order is dispatched from our studio to your address. You will be able to track your order on the website of the relevant courier company through the tracking code in the second email.

Kacha Tanka

FREQUENTLY ASKED QUESTIONS

How long will it take to ship my order?

How much will shipping cost?

Could I change the shipping address of the order?

What if I am not home when the package is delivered?

What happens once I place an order?